HELP DESK > Help Desk Frequently Asked Questions

Help Desk Frequently Asked Questions


How does the Help Desk work?

The best way to describe our help desk is to call it the ebay or craigslist of information. As a client, employee or consultant of Berean's you simply post your questions and our administrative team forwards these questions to skilled consultants with at least 5 years of hands on experience with the particular technology or skill set required to answer the question or provide insight. The answers are screened by our administrative team and sent back to you.

What kinds of questions can I ask?

You can ask any IT related technology, management or strategic question that you like.

Why wouldn’t I use the vendors Help Desk?

We have a database of over 22,000 unique consultants with over 5 years of hands on experience whereas the average help desk attendant relies on the corporate knowledge base. Set up an account, use our help desk to ask a question then post the same question with your vendor. Compare our response to your vendors and you will quickly see the difference hands on experience makes.

What does this service cost?

This is a free service for our clients, employees and consultants. We believe that by providing you with free, high quality consulting you will think of as a true partner that is willing and able to meet all of your consulting needs.

How many responses will I get to my questions?

It depends on the complexity of your question. Our administrators will forward your question to as many as 200 consultants at a time that have the skills and experience necessary to answer your question. As the questions come in, our administrators will screen out irrelevant responses and allow the rest of the responses through to you.

Can I use the help desk to answer project management or strategy questions?

Berean Group has over 2,000 Project Managers, Business Analysts and Functional consultants with expertise in just about every technology so we can certainly help you find answers to these types of questions. As the proverb says “There is wisdom in a multitude of counselors”.

Is this service for clients only?

If you are a Berean employee or registered consultant you can use this service the same way our clients do. As a matter of fact we insist our consultants who are on billing to use the help desk as much as possible. When you work for Berean you have over 22,000 consultants at your fingertips to help you answer your client’s most complex questions and solve their most difficult challenges.

Can I provide my subordinates with access to the help desk?

We would encourage you to have your entire team logon and begin asking questions. Its our desire to brand ourselves as a company-wide asset. We have the bandwidth to answer as many questions as you give us.

Am I able to maintain a record of questions and answers?

At Berean we would take great pleasure in helping you create an extensive knowledge base that you can build and take with you wherever you go.

Will my questions be kept private?

You can either choose to share your questions and answers with our community of clients and consultants or you opt out and keep your questions and answers private.

Can I speak with help desk consultants over the telephone or in person?

In person or telephonic consulting is a billable service. We recommend you ask your questions through the online help desk first and if you are pleased with the answers you receive, you may then want to arrange for in-person or telephonic consulting with the resource that assisted you. This way you will know what you are getting.

Can I use the help desk to interview one of Berean's consultants for my next initiative?

This is the best way to hire for your next initiative. Post your most complex questions and then work with Berean to set up an interview with the consultant whose answer you were most impressed with.

Why wouldn’t I just use my software vendors Help Desk?

We have a database of over 22,000 expert consultants with several years of hands on experience whereas the average software help desk attendant relies on the corporate knowledge base. Our helpdesk isnt just for software related questions either. You can ask any IT related question. Does your software vendor offer that? Set up an account, use our help desk to ask a question then post the same question with your vendor. Compare our response to your vendors and you will quickly see the difference hands on experience makes.

What if I want to hire one of Berean's contractors after corresponding with them through the Help Desk?

The help desk allows you to request availability or set up interviews with respondents with the click of a button.




 

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